Integrated System for Emergency Call Management
Our NG9-1-1 call management solution provides a unified platform for emergency call handling and integrates your real-time situational information via a single, modular interface.
Versaterm is an active Emergency Services Working Group (ESWG) member and has worked with the Canadian Radio-television and Telecommunications Commission (CRTC) to define and implement the NENA i3 standards for NG9-1-1 infrastructures in Canada.
Customizable modules for comprehensive call analysis
Integrated 911-specific modules include call management, incident information, phone release reasons, transfer history and status management.
Efficiently work from command center to remote location
Dispatch and call handlers have the flexibility to work from anywhere and still efficiently handle calls from the command center or a remote location.
Boost call transfer efficiencies with customizable directory
Go beyond basic call handling with customizable colors and agency logos. The resource library allows unlimited speed dial, documents and URL buttons.
Solution Overview
NENA i3 Standard Compliant
Komutel Komand911 is designed to connect ESInet and 911 centers to stay up to date with the transition requirements of E911 to NG911.
Unified Resource Capability
Komutel Komand911 is hardware agnostic and can integrate with the Versaterm ecosystem — Versaterm CAD and Versaterm Komlog. It can also partner with third-party solutions that offer other CAD, unanswered call management systems, SBC and PBX systems.
Flexible Deployment
Komutel Komand911 can be implemented as an online or locally-hosted system (Versaterm SIT), to support your workflows and infrastructure requirements.
Modular, Scalable Design
911-specific modules include call management, incident information, mapping, real-time text, phone release (hang-up) reasons, transfer history and status management.
Work from Anywhere Support
Browser-based interface allows call handlers to work from anywhere and still efficiently handle calls from the command center or a remote location.
Searchable Resource Directory
Customizable with agency branding, the resource library allows unlimited speed dial numbers, documents and URL buttons.
Multilingual Interface
The console is designed to natively display both French and English for deployment in Canada.
Blog
Breaking Ground: Toronto Fire Services Among NG9-1-1 Pioneers with Full End-to-End IP Service
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