Cloud-Native CAD Built for Your Mission

Agencies are increasingly moving toward cloud environments to improve agility, scalability and operational efficiency. Cloud deployment enables reduced IT burden and the ability to scale resources dynamically as demand changes, allowing agencies to stay focused on response and service delivery rather than infrastructure management. 

Built on CJIS-compliant AWS architecture, Versaterm CAD delivers a cloud-native foundation designed for public safety operations. It supports scalability, resilience and continuous improvement while maintaining the performance and reliability agencies depend on in mission-critical environments. 

Agencies gain the flexibility to evolve faster and strengthen response capabilities through a modern cloud approach to public safety CAD. 

Every minute matters, and every second creates opportunity. Agencies see meaningful gains when dispatch workflows are designed for clarity and supporting faster movement from intake to response. 

Versaterm CAD was built with dispatchers to reflect real-world operations. An intuitive interface speeds up dispatching and reduces uncertainty with streamlined, easy-to-use workflows. Advanced call triage helps quickly identify the right call type so the public gets the right response faster. 

Integrated automatic vehicle location (AVL) enhances this further by showing where units are and factoring location, traffic, and availability into dispatch recommendations with real-time updates. Dispatchers maintain full control of the final decision, supported by richer, more accurate information. 

Current call handling often focuses on distinguishing between emergency and non-emergency incidents and assigning available resources based on proximity and availability. Versaterm CAD enhances this process with intelligent triage that helps recommend the most appropriate resource for the incident type. 

Dispatchers remain fully in control of every decision, supported by richer, more complete information all surfaced in real time. Advanced call triage helps identify the appropriate call type more quickly, supporting faster and more accurate deployment so the public receives the right response sooner. 

When CAD integrates with RMS, dispatch information flows directly into incident records, and when connected with mobile, responders receive real-time call details in the field. This creates a continuous flow of information from the first call through case closure. 

Versaterm CAD is deeply integrated across police, fire and EMS operations, with seamless connections to Versaterm RMS and other public safety records systems that strengthen interoperability and information sharing. As incidents move through the system, data is captured once and carried forward, helping ensure consistency across dispatch, field operations and records. 

Versaterm CAD mobile capabilities extend real-time updates to responders in the field, keeping everyone aligned with the most current information from first call through resolution

Versaterm CAD includes two mobile extensions designed to support the evolving needs of emergency call centers and the communities they serve. These capabilities keep responders informed and connected whether they are in a patrol vehicle or working on foot. 

With Versaterm’s Mobile Data Terminal (MDT) software, CAD functionality extends directly into emergency vehicles, bringing real-time dispatch information into the field. Versaterm Mobile further expands access by keeping responders connected anytime, anywhere through smartphones and tablets. 

The result is continuous awareness and connectivity that supports faster coordination and more effective response in the field.