Increase Your Call Center Capacity

Our solutions help streamline workflows, address staffing shortages and enable an easier way for the public to request service from your agency.

Optimize Interactions

Reduce community member frustration to increase caller satisfaction. 

Increase Efficiency

Empower call takers with the tools they need to effectively and efficiently handle emergency calls.

Simplify Operations

Augment current workflows and unify essential databases to reduce swivel chair processes.

Our
Solutions

 

  • Versaterm CallTriage

    Manage the ever-growing volume of non-emergency calls with AI-supported automation that provides near-instant service, freeing up resources and reducing hold times for callers.

  • Komutel Komand911

    Simplify Next Generation 9-1-1 (NG-9-1-1) compliance with a unified platform for emergency call handling. Our web-based call handling softphone is scalable and easily customized to centralize all your contact information.

  • Versaterm Komlog

    Record and manage calls efficiently to maximize the value of every interaction with your community and improve staff retention rates.

GUIDE

A Smarter Way to Meet Increased Non-Emergency Call Demand

Adapt modern technology to today’s emergency and non-emergency call handling needs

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THE LATEST FROM VERSATERM

Brief & Brochure

Komand911 Solution Brochure (EN)

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Brief & Brochure

Komand911 Solution Brochure (FR)

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Brief & Brochure

Komutel Solution Brochure (EN)

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Better Serve Your Community

Explore your options for strengthening community engagement and involvement.