Your Staffing Problem and Your Call Volume Problem Are Connected
Most agencies dealing with call handling strain face the same combination of not enough people and too many calls. Hiring helps, but qualified call takers are hard to find and harder to retain. In the meantime, the public continues to need help.
What often goes unexamined is what those calls actually are. A significant share of inbound volume in most ECCs and PSAPs is non-emergency. These contacts could be resolved without a trained dispatcher ever picking up. Every one of those calls that reaches your team is time they are not available for a life-safety contact.
The agencies making the most progress are addressing both sides at once. They are working to staff up while also removing non-emergency contacts from the queue. The people they have today can handle more of what requires their training, while the people they hire tomorrow walk into a more sustainable operation. The infrastructure and tools supporting that operation have to hold up their end as well.
Optimize Interactions
Reduce community member frustration to increase caller satisfaction.Increase Efficiency
Empower call takers with the tools they need to effectively and efficiently handle emergency calls.Simplify Operations
Augment current workflows and unify essential databases to reduce swivel chair processes.Our Solutions
Versaterm CallTriage
Manage the ever-growing volume of non-emergency calls with AI-supported automation that provides near-instant service, freeing up resources and reducing hold times for callers.
Komutel Komand911
Simplify Next Generation 9-1-1 (NG-9-1-1) compliance with a unified platform for emergency call handling. Our web-based call handling softphone is scalable and easily customized to centralize all your contact information.
Versaterm Komlog
Record and manage calls efficiently to maximize the value of every interaction with your community and improve staff retention rates.
GUIDE
A Smarter Way to Meet Increased Non-Emergency Call Demand
Adapt modern technology to today’s emergency and non-emergency call handling needs
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