A Modern Solution for the Next Generation
Your CAD system touches every call, every dispatch, every response. Your workflow is mission-critical and that’s exactly why so many agencies stay locked into outdated systems. Not because they want to, but because they fear the disruption of change.
Versaterm CAD pairs proven reliability with something rare: adaptability without disruption. This intuitive, customizable computer-aided dispatch software with integrated GPS-aided routing supports a unified approach to incident management by removing “swivel-chair” redundancies. Backed by more than 47 years of expertise and one of the industry’s highest customer-retention rates, it’s built to deliver reliability and long-term value public safety agencies can trust. The system helps agencies evolve on their terms, not their vendor’s.
Support interoperability, multiple jurisdictions and NG9-1-1
Power a more efficient and coordinated response with a complete public safety CAD system that supports police, fire and EMS with greater visibility and flexibility for responders and commanders.
Manage response expectations and keep first responders safe
Gain the advantage in every situation with a fast and reliable way to safely allocate personnel to the right locations. The system mirrors familiar workflows while improving efficiency and reducing friction.
Deploy in the cloud with the same system, same support as on-premises
Experience the same performance and workflows regardless of installation type. A single platform supports both U.S. and Canadian operations, with a clear upgrade path that avoids forced platform transitions.
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DownloadSolution Overview
Infrastructure Flexibility
Different agencies have different requirements. Some need cloud deployment to reduce IT burden. Others require on-premises installation for policy or security reasons. Versaterm CAD supports both with identical functionality.
Along with CJIS-compliant cloud-based options leveraging AWS architecture, Versaterm CAD can support on-premises installations, allowing your agency to select the environment that fits your policies. Either way, you get a solution built for interoperability, multiple jurisdictions and NG9-1-1 readiness.
Accelerated Responses
An intuitive interface speeds up dispatching and eliminates guesswork with a single click. Advanced call triage helps quickly identify the right call type, so the public gets the right response faster.
Integrated automatic vehicle location (AVL) doesn’t just show you where units are, it factors location, traffic and availability into dispatch recommendations with geolocation updates. Your dispatchers make the final call, but they’re working with better information.
Enhanced Triage Capability
Advanced call triage system helps identify the proper call type for each incident so that the public gets the right response faster.
End-to-End Awareness
When CAD integrates with RMS, dispatch data flows directly into incident reports. When CAD connects with mobile, officers see call information in real time. No duplicate entry. No transcription errors. Just continuous information flow from the first ring to case closure.
Versaterm CAD is deeply integrated across police and fire, with seamless connections to Versaterm’s RMS and other public safety records management systems for enhanced interoperability.
Mobile-Ready Capability
Versaterm CAD includes two mobile extensions to help meet the evolving needs of emergency call centers and the communities they serve. They keep responders informed and connected, whether they’re in a patrol vehicle or on foot.
With Versaterm’s mobile data terminal software (MDT), computer-aided dispatch capabilities are extended to your emergency vehicles. Additionally, Versaterm Mobile helps keep responders connected anytime, anywhere with a computer-aided dispatch extension to smartphones and tablets.
VERSATERM MOBILE DATA TERMINAL (MDT)
The Versaterm Mobile Data Terminal (MDT) extends CAD capabilities to agency vehicles. The intuitive interface provides users with a comprehensive array of tools for managing incident responses, communicating with the dispatch center and other units, performing call-related activities and querying information databases.
Versaterm’s mobile data terminal software for public safety supports user efficiency with meaningful real-time and historical data for calls and locations. Mapping (GIS and EagleView) and querying capabilities provide users with situational awareness before responders engage in an event.
Versaterm Mobile
Versaterm Mobile delivers vital computer-aided dispatch information in real-time via smartphones and tablets, so responders are connected anytime, anywhere.
As an extension of Versaterm Computer-Aided Dispatch (CAD), it delivers vital information in real time so that officers are prepared before arriving on scene. Responders stay continuously connected to dispatch and other responders with integrated maps showing points of interest, call location and responders’ locations.
This solution offers a multi-directional connection to dispatch. Responders can voice dictate notes for later use in building report narratives, and query information is automatically collected for report writing. Camera scanning can be used to read licenses, registrations and more, allowing officers and other responders to perform their job more efficiently and accurately.
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