Intelligent Engagement
Conversational AI support for non-emergency phone lines effectively manages inbound calls and provides automated resolution wherever possible, helping community members feel served and heard.
Increase emergency communications center capacity and morale
A conversational AI-enabled solution that triages non-emergency calls to provide faster service to the public.
Increase efficiency with an AI-powered virtual agent
Categorize and properly route calls to the needed resource based on response(s) without using staff’s time, and it can provide immediate service to those who reach out for support.
Reduce impact of high call volume and improve service
Multilingual automated responses for routine calls reduce hold times and free up call takers for higher priority requests.
Non-Emergency Call Triage Automation
Solution Overview
Voice-Guided AI Triage Resolution
Many non-emergency calls can be resolved automatically with system-provided information; the system can also determine which calls to elevate following your processes and guidelines.
Multilingual Support
Communicating in the user’s language of choice helps community members feel comfortable and confident in providing information. Enhance the customer experience by expanding your ability to serve the increasingly diverse community.
Seamless Reporting
When integrated with Versaterm CommunityReport, the system delivers a direct hand-off for the reporting party or victim to start the non-emergency reporting process. When integrated with Versaterm CommunityReport, the system delivers a direct hand-off for the reporting party or victim to start the non-emergency reporting process. Both comply with the National Incident Based Reporting System (NIBRS) and with the Canadian Centre for Justice Statistics (CCJS) reporting requirements.
Multiple Channels of Communication
To suit the needs of the caller, the system can provide text message redirects with links to resources, call transfers, email instructions and spoken instructions. Categorize and properly route calls to the needed resource based on response(s) without using staff’s time.
Brochure
Versaterm CallTriage
Triage non-emergency calls with conversational AI to provide faster service to the public while reducing the burden on emergency call takers.
DownloadPartners We Serve
Automate routine and reduce the impact of high admin call volume
Faster service and high call center capacity
