Versaterm Wins Stevie® Award for Technology Excellence
Versaterm CommunityConnect for Prosecutors is named Bronze Stevie® Winner for New Product of the Year 2025
Make a Difference at Every Touchpoint
Public safety agencies are expected to keep the community informed at every stage of a call or investigation. However, communication is often managed manually, inconsistently or only when time allows. When updates are delayed or missed, the impact on trust is immediate.
Versaterm CommunityConnect automatically notifies 9-1-1 callers, reporting parties and crime victims the moment their case status changes, saving thousands of hours every year on manual outreach and ensuring strong relationships with those you serve.
Smart Configuration & Control
Many agencies face challenges maintaining consistent, timely communication when every incident type requires different levels of follow-up. Without flexibility, teams either over-communicate or miss critical moments that matter to the community experience.
Versaterm CommunityConnect enables easy customization to determine which calls and incident types generate automated messages, when they are sent and what questions are asked. This ensures communication is both targeted and operationally aligned.
Multilingual Capability
In diverse communities, language barriers can limit the reach and clarity of important public safety communications. When translation isn’t built into workflows, key updates risk being misunderstood or missed entirely.
Versaterm CommunityConnect provides translations across the languages represented within your community, improving accessibility, clarity and engagement at every step of the interaction.
Post-interaction feedback is often missed or inconsistently captured, limiting an agency’s ability to understand service quality, recognize strong performance or identify training opportunities. Without it, valuable insight is lost.
Versaterm CommunityConnect makes it easy to gather community feedback after every interaction, helping agencies recognize strong performance, support staff morale and guide constructive training conversations.
Built-in Analysis & Data-Driven Insights
Without clear visibility into communication patterns and operational trends, it becomes difficult to identify where resources are most needed or where gaps are forming. That lack of insight can lead to reactive decision-making instead of proactive planning.
Versaterm CommunityConnect helps review trends based on location, officer, crime type and other variables to support better resourcing and proactive strategies that strengthen both response and prevention.
End-to-End Case Continuity
Breakdowns between patrol, investigators, leadership and the community can introduce delays, misalignment and friction throughout the case lifecycle. These gaps can also weaken transparency and impact public trust.
Versaterm CommunityConnect ensures the report-to-clearance process works seamlessly for all stakeholders, streamlining collaboration and supporting more efficient case resolution from start to finish.
Community Feedback Loop
Post-interaction feedback is often missed or inconsistently captured, limiting an agency’s ability to understand service quality, recognize strong performance or identify training opportunities. Without it, valuable insight is lost.
Versaterm CommunityConnect makes it easy to gather community feedback through quick, mobile-friendly surveys that are automatically sent to crime victims, 9-1-1 callers and reporting parties. Leaders can use this to recognize strong performance, support staff morale and guide constructive training conversations.
These surveys typically achieve higher response rates than traditional annual follow-ups, giving agencies more timely and actionable insight into community experience.
Partners We Serve
The option to send automated messages to the public has greatly enhanced our ability to provide information to our customers and allows us to provide a higher level of service to the public.
Versaterm CommunityConnect (formerly SPIDR Tech) not only saved us tens of thousands of dollars, but also thousands of hours of manpower. And we’re providing our community with customer service that we couldn’t have provided before.
The most useful tool we have seen thus far is the overwhelming feedback our community members have given to our officers and dispatchers. I find us frequently placing commendations into our employees.
One Platform for Connected Communication
On Patrol
Public expectations for communication begin the moment a 9-1-1 call is placed, but patrol operations are focused on response and scene management. This often leaves limited capacity to keep callers and reporting parties informed after the initial interaction.
The Versaterm CommunityConnect Patrol Module enables agencies to automatically deliver updates tied to CAD activity, ensuring 9-1-1 callers and reporting parties receive timely information as their call progresses. This strengthens community trust, improves visibility during active incidents and supports more coordinated responses without adding administrative burden to field personnel.
During Investigations
Once a crime report is submitted, communication with victims often becomes dependent on manual follow-up and available investigator time. As caseloads increase, maintaining consistent updates can become difficult, even when intent is strong.
The Versaterm CommunityConnect Investigations Module allows agencies to automatically begin sending follow-up emails and text messages to victims as case status changes. This ensures victims stay informed throughout the investigative process, improving consistency in communication while allowing investigators to focus on casework and resolution.
Beyond the Incident
Feedback from 9-1-1 callers and victims is often collected inconsistently, limiting visibility into how service is experienced across different incidents and touchpoints.
The Versaterm CommunityConnect Insights Module automatically sends short, mobile-friendly surveys after an interaction with the agency, creating a structured way to capture community feedback at scale. This enables agencies to identify trends, understand service experience more clearly and continuously improve communication and response practices over time.
AGENCY SPOTLIGHT
The Innovative Ways York Regional Police Uses Versaterm CommunityConnect
Learn how York Regional Police enhanced the efficiency and quality of communication with residents and visitors while fostering deeper public trust through Versaterm CommunityConnect, becoming the first agency in Canada to deploy the tool.
DOWNLOADThe Latest on Versaterm CommunityConnect
Prioritize Communication. Make a Difference.
Keep your community informed and deliver the answers they need without adding additional burden to already stretched teams
