Sustainable Community Engagement
Your relationship with your community begins with your customers. Build trust and optimize your operations with our automated customer service platform designed for public safety.
Build community trust with rapid deployment
Update 9-1-1 callers, reporting parties and victims automatically with customizable text messages and emails triggered by your RMS and CAD data.
Easy customizable and automated communications
Customize your message text and questions, schedule when they are sent and maintain complete control over which CAD calls and crimes trigger automated messages.
Enhance public perception and identify improvement areas
Allow community members to opt-in to receive important messages and surveys, see survey responses on a dashboard and analyze by filtering the raw data.
The option to send automated messages to the public has greatly enhanced our ability to provide information to our customers and allows us to provide a higher level of service to the public.
Versaterm CommunityConnect (formerly SPIDR Tech) not only saved us tens of thousands of dollars, but also thousands of hours of manpower. And we’re providing our community with customer service that we couldn’t have provided before.
The most useful tool we have seen thus far is the overwhelming feedback our community members have given to our officers and dispatchers. I find us frequently placing commendations into our employees.
Solution Overview
Smart Control
Easy customization lets you determine which calls and incident types generate an automated message, when it’s sent and what questions are asked.
Multilingual Capability
Provide translations for languages represented within your community. Ensure effective communication with a diverse audience, improving accessibility and engagement across different languages.
Built-in Analysis
Review trends based on variables such as location, officer, crime type and more to enable proper resourcing. Enable proactive measures to protect communities and improve response strategies.
Multiple Role Support
Ensure the entire report-to-clearance process works for all parties, from patrol to investigators, leadership to community members. Streamline process and foster collaboration, ensuring efficient case resolution and improved public trust.
Community Feedback Board
Easily gather feedback from the community to recognize staff for exemplary service to boost morale or guide constructive training conversations.
Mobile-friendly Feedback Surveys
Gain insight into your community with quick, mobile-friendly surveys sent automatically to crime victims, 9-1-1 callers and reporting parties. These surveys tend to have a higher response rate than traditional annual follow-ups.
How Does Versaterm CommunityConnect Work?
Our CJIS-compliant platform helps integrate, automate, streamline agency communications and focus on victim care
Law Enforcement
Strengthen community bonds and victim support while enabling more coordinated responses.Investigations Function
Once an officer submits a crime report, you can automatically begin sending follow-up emails and text messages to your crime victims to keep them informed as the investigation progresses.Insights Function
Automatically send short, mobile-friendly surveys after a victim or 911 caller interacts with your agency.Partners We Serve
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