Guide
A Smarter Way to Meet Increased Non-Emergency Call Demand
Public safety agencies face an unprecedented surge in calls for non-emergency assistance, coupled with elevated service expectations. Due to reduced staffing across all departments, many governments have shifted their off-hour call loads to Public Safety Answering Points (PSAPs) since they are staffed 24/7. The number of lower priority calls on these phone lines can overwhelm call takers and dispatchers.
Learn how innovative solutions can help your understaffed operations adapt to meet the needs of both the community and your call center agents.
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