Every Call. Every Action.
One Platform.

From the first call to field response, dispatchers need clear information, fast unit recommendations and real-time visibility into what is happening across their jurisdiction.  

Versaterm Athena CAD enables dispatch within seconds of a call coming in. Built-in ESRI routing identifies the fastest available unit using real-time GPS data while dispatchers gain immediate access to the full operational picture, including hazard alerts, incident history, building details and live feeds before arrival. The system is configurable, allowing dispatchers to build their own views, manage units and use pre-defined templates to support both routine and complex multi-agency response. 

Every hour an officer spends on administrative work after a shift is an hour that belongs in the community. When records management requires re-entering data that already exists in the system, that cost falls on the officer every single time. 

Versaterm Athena RMS eliminates that friction. Call for service data flows directly from CAD, removing re-entry at the start of every report. Over 40 report templates and real-time IBR validation reduce writing time and catch errors before submission. Field intelligence tools capture information on individuals, locations, vehicles and property while making it searchable across the full record. The result is NIBRS-compliant documentation that holds up under review and gives leadership a reliable foundation for resource and policy decisions. 

Versaterm Athena MDC keeps officers connected to the information they need from the field, while giving command staff greater visibility as incidents unfold. Live call data, location alerts and person and vehicle query results are available directly from the patrol vehicle. Officers and dispatchers work from shared incident information, helping reduce re-entry and keeping field activity connected to dispatch and records. 

As part of Versaterm Athena MDC, Incident Command & Control (ICC) functionality supports coordination during larger or more complex responses. Command staff can access real-time unit status, mapping and activity logs from a tablet or laptop in the field. Pre-loaded scenario templates, school floor plans and evacuation routes help teams coordinate activity as the response develops. 

For agencies managing FEMA reimbursement or post-incident documentation, activity logs help support reporting without requiring a separate documentation process after the incident.