Versaterm Public Safety has been shaping the future of public safety software for the last 45+ years; one thing we know for sure is innovative technology will never surpass the importance of our team members who serve our customers.
The Versaterm 24/7 support team goes above and beyond to ensure every customer is protected day and night. This includes:
Addressing the sudden challenges customers face at a moment’s notice.
Methodically and efficiently solving issues that can affect the health and safety of an entire community.
Remaining calm and supportive with customers while waiting for service to be restored.
Problem-solving and conducting post-incident root cause analysis to prevent future service disruptions.
The 24/7 support team is always ready to experience these situations with customers. Engaging, listening, comforting, responding, collaborating, and solving issues while many across the company are asleep, enjoying time off, or otherwise unaware of the efforts of the 24/7 support team.
While your middle-of-the-night contributions may often be unheralded, please know we value your unwavering efforts.
Thank you for all you do.