Automated & Intelligent
Better Service, Better Communities
Today's police agencies are getting more calls for help than ever before, while service expectations are also at an all-time high. Patrol officers have to immediately respond to emergencies, but what about the 40% of non-emergency calls into 911? Marked as a lower priority, these individuals and their cases must wait longer for service.
Case Service Reporting
An intelligent virtual investigator that instantly communicates with your community through voice, mobile, web, and text. This innovative solution is a Versaterm Records Management System (RMS) module. This add-on automates non-emergency service requests and generates a review-ready report, streamlining your agency’s non-emergency workflow.
Streamline Your Non-Emergency Workflow with Case Service Reporting
Enhance service for community members and streamline operations for your agency
Benefits and Capabilities
No matter how big or small your agency, Case Service Reporting will make a difference.
Increase customer satisfaction with immediate service and automatic notifications throughout the report review process
Offload 40% of calls
Reduce call takers’ manual response and improve efficiency with non-emergency automation
Easy implementation and integration
Leverage and enhance existing RMS with Case Service Reporting add-on module
Improve community engagement with conversational AI-guided reporting process and investigative interview
Enhance quality assurance
Capture relevant data to generate a NIBRS-compliant, review-ready report
Accelerate report queueing and intake
Data structure matches Versaterm RMS for faster queuing, optional automatic transcription enhances report quality
Offload 40% of Call Volume with Automated Non-Emergency Reporting
Case Service's intelligent virtual investigator technology makes handling non-emergency calls a breeze. The conversational AI solution conducts a full investigative interview, generates a review-ready report, and automatically updates community members during the review process.
Streamlining Your Non-Emergency Reporting Workflow with Case Service Reporting
1. Contact initiated, platform engaged
The reporting party engages at their convenience using their preferred communication format (voice, web, mobile app, text) and language. For request for service calls, dispatchers and call takers perform initial triage before (optionally) transferring callers to Case Service Reporting.
2. AI-guided investigative interview
Case Service Reporting utilizes a powerful conversational AI system that listens, asks questions, and adapts throughout the virtual investigation.
3. Validate report or request
Case Service Reporting employs robust integration with Versaterm RMS to ensure police reports are NIBRS-compliant and enables validated cases to enter an RMS workflow automatically.
4. Automated notifications
Throughout the review process, the reporting party receives automatic notifications including status updates, instructions, and the disposition with the official case number. In addition, internal agency staff are notified when special situations arise.
5. Case number issuance
When a Case Service report is reviewed and approved, an RMS record is created that contains the full details of the case. Depending upon the offense classification, the report may then route to investigators or simply be closed, streamlining the RMS workflow.