Rethink & Redefine Non-Emergency Call Reporting

When reporting is only available in one language, agencies risk creating barriers that prevent community members from seeking assistance. Versaterm CommunityReport supports multiple languages, expanding public access, improving participation and collecting more complete information from the start. 

Many non-emergency reports still consume valuable staff time through phone calls and manual information gathering. Versaterm CommunityReport uses conversational AI to guide reporting parties through a structured interview, capturing the details needed to move a case forward while reducing administrative workload. 

A lack of visibility often leads to frustration for both residents and staff. Versaterm CommunityReport keeps reporting parties informed throughout the process with automated updates that build confidence and reduce inbound inquiries. 

Incomplete or non-compliant reports create additional work downstream. Versaterm CommunityReport automatically validates information against NIBRS and CCJCSS requirements during the reporting process, improving accuracy and reducing the burden of manual review. 

The traditional reporting process often creates bottlenecks before a case even reaches the appropriate workflow. By structuring information at the point of collection and integrating directly with RMS workflows, Versatemr CommunityReport allows agencies to move eligible reports into review and processing faster. 

One of the largest challenges facing agencies is managing a growing demand without increasing workload at the same pace. Versaterm CommunityReport shifts routine reporting away from resource-intensive processes, allowing personnel to focus on higher-priority incidents while delivering a more accessible and responsive experience to the community.