Guide
Wellness & Triage Tools for Emergency Communication Centers During High-Stress Seasons
Emergency Communication Centers (ECCs) and Public Safety Answering Points (PSAPs) cycle through time periods when call volume spikes every year. For example, the holidays often result in increased calls for service, from single day events such as Halloween to week-long celebrations like Christmas.
In our guide, learn how AI-powered smart triage solutions and peer-led wellness tools are helping supervisors create a holistic approach that addresses both operational and emotional demands during these busy seasons, allowing their teams to perform better without pushing staff to their limits.
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