Versaterm CAD and RMS: Advancing the Standard for Cloud in Public Safety

By Rohan Galloway-Dawkins, Chief Product Officer, Versaterm

Public safety agencies are navigating an era of rapidly evolving threats, mandates, and mission requirements, with little margin for the technology supporting them to fall behind. For this reason, agencies need solutions that are continuously available and always current, as well as capable of scaling with the pace of future demands. When those uncompromising conditions aren’t met, the technology may underperform and become a liability at critical moments. This is what makes the underlying architecture an operational decision as much as an IT one. 

That is where the distinction between cloud-hosted and genuinely cloud-capable software matters. Many platforms run on cloud infrastructure, yet few are designed to fully use it. The difference shows up in availability during peak demand, in how the system handles a surge without degrading, in whether updates reach the field without disrupting operations. For agencies running CAD and RMS, those are not abstract or aspirational capabilities. They are how the platform should be designed to operate from the start. 

What Cloud Performance Looks Like

Versaterm CAD and RMS are designed to meet the specific demands of public safety operations, from routine daily use to the highest-pressure moments: 

  • Mission-critical availability: the system stays online and operational during major incidents, demand surges and infrastructure failures elsewhere in the environment 
  • Peak performance: designed to handle the busiest hour of the busiest day, not average load, so dispatchers and officers experience the same responsiveness regardless of what is happening around them 
  • Scalability and flexibility: capacity expands automatically to match demand in real time 
  • Continuous improvement: new capabilities and enhancements arrive without downtime, so the platform evolves steadily without disrupting operations 
  • Data integrity and durability: records remain intact, consistent and accessible across the system, so the information agencies depend on is always there when they need it 
  • Security by design: the platform is built to meet the compliance and security requirements of public safety operations, protecting sensitive data across every layer of the environment 

Versaterm CAD and Versaterm RMS operate on infrastructure designed for sensitive government workloads. These isolated environments meet stringent security and compliance requirements, including those governing access to criminal justice information, such as CJIS for U.S. law enforcement.   

Both solutions deliver high availability and resilience by design, running across multiple availability zones to ensure continuous operations even if individual infrastructure components fail.  The same architecture protects your information automatically by replicating records across zones, so they remain intact and accessible when you need them, regardless of the situation. 

Agencies should not have to choose between keeping their system current and keeping it running. The continuous upgrades and feature additions occur without downtime, so the software improves steadily without interrupting operations. 

 This structural foundation ensures that a system meets the performance and reliability demands of a 9-1-1 communications center or a major metropolitan police department. 

Cloud-First Doesn’t Mean One-Size-Fits-All

Our cloud model does not require agencies to choose between flexibility and capability. Transitions happen on the agency’s terms, without disruption to mission-critical operations. Agencies can adopt new capabilities at their own pace, backed by a platform that grows with their needs. For agencies with limited technical resources, the cloud model also reduces internal burden while maintaining compliance and security. 

“By embracing modern technology like the cloud-based Versaterm CAD, Versaterm RMS and Versaterm CommunityConnect solutions, we can better adapt to the evolving communication needs of our call centers and community. This technology empowers us to coordinate responses efficiently, gather vital community insights and allocate resources wisely, enhancing our ability to serve our community effectively,” said Lindsay B. Call, Chief Resilience Officer, City of Santa Monica. 

No Compromise on Capability

One consistent question we get from agencies evaluating cloud solutions is: will moving to the cloud mean giving something up? With Versaterm, the answer is no.  

Our platform delivers both the depth of functionality expected from one of the most proven CAD and RMS systems in public safety and the scalability, reliability and agility of a modern cloud architecture. Agencies no longer have to choose between proven capability and modern technology. With Versaterm, they have both.   

Experience that Gets You There Faster

Versaterm has implemented these solutions in some of the most demanding public safety environments in North America, among them major metropolitan areas and multi-jurisdictional deployments. Every agency we have committed to, we have delivered for. That record comes from the accumulated knowledge about how agencies work because we’ve worked alongside them to understand their unique workflows and the demands of their data. We regularly manage the dynamics of major technology transitions and the pressures that come with getting them right. 

We bring these best practices directly to every agency with which we work. We know where implementations stall and which decisions build momentum. This experience lets us move quickly and make confident recommendations to help agencies reach full operations faster than they expect. We aren’t learning on your time. 

A Different Standard

The technology in this space has advanced considerably. What has not changed is that public safety agencies deserve software that keeps pace with how threats, communities and operations are evolving, as well as a partner who understands the stakes. 

That is what drives how and what we develop. From drone operations to community engagement to responder wellness, the capabilities we are bringing to market reflect a deliberate view of where public safety technology needs to go and the agencies we are committed to serving. 

Versaterm is a cloud company. Our solutions are designed to perform, and we stand behind every deployment we make. 

Take a closer look at our cloud solutions: