Versaterm is excited to announce the acquisition of SPIDR Tech, the automated customer service software suite providing direct text messages, emails, and mobile-friendly surveys between law enforcement and community members.
Versaterm’s customers and the communities they serve will benefit tremendously from SPIDR Tech’s automated communications platform,” said Warren Loomis, CEO, Versaterm. “Offering direct messaging and follow-up surveys for enhanced community engagement and interaction is ground-breaking, and certainly SPIDR Tech has perfected it. We are excited to extend our public safety ecosystem with SPIDR Tech to better serve citizens and the larger community.”
Developed by police officers committed to strengthening the trust of community members, SPIDR Tech gives law enforcement agencies the ability to provide automated customer service – similar to leading companies in the private sector – by sending text messages and emails directly to 911-callers and crime victims, keeping them updated on the status of their calls and cases, along with mobile-friendly surveys to community members who interact with agency employees, providing critical data agencies can use to make more informed decisions at the operational level.
“We founded SPIDR Tech after serving as police officers and recognizing the growing need and opportunity to leverage digital communications to strengthen our relationship with citizens during emergency situations,” said Rahul Sidhu, CEO, SPIDR Tech. “Becoming part of the Versaterm family will further accelerate the adoption of our software solution that has proven to be a critical tool for Police to keep community members informed from the moment they call 9-1-1. And while we look forward to becoming more deeply integrated with the Versaterm CAD and RMS products, we will also continue to operate independently so any agency, with any CAD and RMS, can utilize SPIDR Tech.”
Police leaders in cities across North America praise the community response following the introduction of SPIDR Tech:
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“SPIDR Tech is a game-changing company that took a fresh look at policing and really moved the needle forward on efficiency and customer service.” – Keith Kauffman, Chief of Police, Redondo Beach, CA Police Department
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“There’s no doubt that officers want to do things that they are patted on the back for. The more we reinforce good behavior, the more they will go out and have positive interactions with the community. That is what we get with SPIDR Tech.” – Eric Kazmierczak, Deputy Chief of Police, Tucson, AZ Police Department
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“We now have a tool to show quantitative proof of our performance as measured by the community we serve over extended periods of time.” – Ken Myers, Deputy Chief of Police Allen, PA Police Department
Versaterm, a Banneker Partners portfolio company, continues to expand its portfolio of strategic acquisitions and enhancements to its industry-leading public safety software platform for Police, Fire and EMS professionals. SPIDR Tech joins Adashi Systems, eJust Systems and TechVoice as the latest innovative software solution to become part of Versaterm’s enterprise-wide platform designed to deliver the technology public safety professionals need to effectively and efficiently serve their communities.
ABOUT SPIDR Tech
In 2016, SPIDR Tech launched the world’s first automated customer service software solution for public safety agencies. Since then, the company has served over 50 different public safety agencies across North America. SPIDR Tech’s software solution enables public safety agencies to provide automated customer service – similar to the private sector’s leading consumer companies – by sending text messages and emails directly to 911-callers and crime victims, keeping them updated on the status of their calls and cases, along with mobile-friendly surveys to community members who interact with agency employees, providing critical data agencies can use to make more informed decisions at the operational level.
