News

Douglas Police Department has launched an enhanced victim notification system to keep crime victims updated automatically as their cases move through investigation. The department built the system on Versaterm CommunityConnect, sending victims case information and status changes without requiring staff to manually track down and contact each victim individually. Department leadership describes the upgrade as enhanced specifically because it replaces a more manual, ad hoc process that previously depended on individual officers or victim advocates remembering to follow up, a process prone to delays and inconsistency as caseloads grew. Because the notifications generate automatically from existing case records, the department did not need to add staff or restructure its records workflow to support the new system, an efficiency point the department highlighted in announcing the launch. For a border community like Douglas, the system gives victims a consistent point of contact even when a case moves between agencies or across the jurisdictional lines that often come into play in a community adjacent to the U.S.-Mexico border.

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