Guide
Addressing Next Gen 9-1-1 Migration Challenges
Local communities and the public safety agencies that support them rely on dependable emergency response systems to connect residents with 9-1-1 services. While the legacy 9-1-1 system has served us for decades, it now faces limitation.
To address these gaps, the National Emergency Number Association (NENA) introduced the Next Generation 9-1-1 (NG9-1-1) standard in 2003. As this transition continues, agencies may face challenges such as integrating new technologies, retraining staff and updating policies.
This eBook explores those challenges and offers insights to support a smoother, more effective transition.
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