The Gilbert Police Department in Arizona successfully implemented the cloud-based versions of Versaterm Computer-Aided Dispatch (CAD) and Versaterm Records Management System (RMS). This project marks a significant milestone in the agency’s commitment to public safety through better coordination, interoperability and efficiency. The integrated platform is designed to enhance the agency’s emergency response capabilities to its community.
Gilbert’s 9-1-1 operators and dispatchers, as well as personnel in administrative, training and command vehicle roles, now have access to a high-availability dispatch system. This combined system empowers frontline officers with a secure, encrypted platform for immediate access to mission-critical data, including continuously updated situational awareness information. These features not only streamline operations but also enable faster and more informed decision-making during incident responses.
With 469 dedicated members (at the launch), the Gilbert Police Department joins a growing network of agencies across the United States and Canada that leverage Versaterm’s industry-leading Software-as-a-Service (SaaS) solution. Built on the robust and reliable infrastructure of Amazon Web Services (AWS), the platform delivers continuous product enhancements through agile software development, ensuring that public safety agencies remain at the forefront of technological innovation. This forward-thinking approach provides Gilbert’s officers with the tools they need to better protect and serve their community.
The implementation of these core computer-aided dispatch and records management systems underscores the agency’s dedication to improving the quality of life for its residents. By adopting modern digital tools, the department is better equipped to address challenges, predict outcomes and innovate for a safer and more connected community. The integration of these systems also reflects the broader shift in public safety toward leveraging technology to enhance transparency, efficiency and responsiveness.
This initiative reflects Gilbert’s broader vision of becoming a “City of the Future,” where pioneering solutions contribute to smarter governance and better public services. By integrating cloud-based technology into their operations, the Gilbert Police Department is not only improving its internal processes but also reinforcing public trust through better outcomes and proactive problem-solving.
We extend our gratitude to the Gilbert Police Department and the Town of Gilbert for their partnership and collaborative efforts throughout this implementation. Together, we are setting a new standard for public safety, demonstrating how technology can be leveraged to create smarter, more resilient communities.
