VERSADEX COMPUTER AIDED DISPATCH (CAD) SYSTEMS (Fire, Police, EMS)
In order to better serve their public, an increasing number of our customers are operating consolidated 911 emergency response centers, dispatching Fire and EMD as well as Police, and often doing so for many other regional jurisdictions. Versaterm has been serving such consolidated dispatch centers since 1985. While we do also have many of our clients who still do maintain separate CAD systems for Police and Fire, we observe a distinct trend towards consolidated and often region wide 911 dispatch centers, further encouraged today by Homeland Security concerns.
Police and Fire in Versadex CAD are tightly integrated and offer agencies two models—a combined dispatch center model in which you can dispatch both Police and Fire or the separate model in which Police and Fire are dispatched separately but still share access to crucial files such as streets, hazards and special services (ambulance, tow trucks, etc.). Users that have access to both Police and Fire can perform both Police and Fire functions from most screens. A Police/Fire drop-down lets you select the appropriate CAD and displays fields appropriate to your selection. Police calls can be generated from Fire calls (e.g., to close roads) and Fire calls can be generated from Police calls (e.g., to wash gasoline at an accident scene). In either case, the police and fire event numbers are automatically related.
Other highlights include :
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Multiple jurisdiction support.
Powerful, refined built in geofile (location validation) facilities, usually driven from and linked to ESRI-based GIS maps.
Extended E911 ANI/ALI support including cellular information where available.
Comprehensive alarm registry, to prefill alarm calls and track false alarms.
Uniquely configurable Call Path Charting to also support differential response techniques.
Multiple configurable dispatch queues, by coverage, and by category (hold/call-back, public works, animal control, telephone reporting, etc.).
Completed call information can be automatically transferred to the RMS (Police or Fire).
Fire features elaborate and highly configurable response algorithms by location, by specific building, by call type and by modifier. Includes support for three alarm levels, for cover-ups, and for backup from other departments.
Police features powerful, configurable response definitions by location (coverage), call type and even time of day.
Highly configurable Windows status screen for units/apparatus, stations, and calls with optional support for external browser based status screens too.
Conversational messaging between CAD workstations, mobile units and even RMS email.
All activities time stamped and logged; real time event play-back supported.
Robust, high reliability, high performance hardware configurations are used.
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