JusticeTrax - Technical Writer &
e-Learning Specialist (Mesa, AZ)


Versaterm Public Safety is an Ottawa-based vertical market software company that has been in business for over 40 years.  We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America, the Caribbean, and Australia.


JusticeTrax, a Versaterm Public Safety Company, is a leading developer of software tools for forensic labs and criminal justice agencies in the US and abroad. Our mission is to create and expand a sustainable partnership with our customers, supporting their goals by delivering products and services that make them more efficient. We do incredibly cool and industry-changing work with teams all over the world!



The basic function of the Technical Writer and e-Learning Specialist is to write, record, and maintain product technical documentation and training materials utilizing any appropriate manner of electronic and digital media for all JusticeTrax software products and business functions. The position also creates content and manages the administration of courses and participants for JT Academy, our online learning platform.


Along with the required credentials, the ideal candidate will understand technical content, synthesize it, and transform it into easily understandable written help files and instructional videos. They look for opportunities to expand and enhance training materials. They will also have experience working with adult learners in an asynchronous online environment.



  • Bachelor’s Degree plus two years of technical writing experience

  • Proven ability to communicate in a manner that is clear, concise, correct, and complete

  •  Proven ability to analyze complex problems and summarize descriptively and completely

  • Ability to translate technical concepts into user-friendly instructions

  •  Proficient in Microsoft Office applications

  • Proficient in both Robohelp and WordPress authoring

  • Experience using the LearnDash e-Learning platform (LMS) preferred


  • Familiarity with and dedication to Quality, including ISO 9001:2015 Quality Management

  • System Standard, and ISO 27001 Information Security Standard

  • Knowledge of the requirements of Section 508 of the US Rehabilitation Act and how they apply to software products and technical documentation

  • Familiarity with Agile software development methodologies

  • Capacity to learn and understand new technologies

  • Experience using web-based applications and editing HTML and CSS




Place the competition number, followed by your first and last name, in the subject line. Your application cannot be processed without this information. 


Email to:

Subject Line: TW-MS-JTX-1102-22 followed your first & last name


We thank all candidates for their interest; however, only those selected for an interview will be contacted. 


Versaterm is proud to be a diverse and equal opportunity employer and, as such, does not discriminate on the basis of race, ancestry, place of origin, ethnic origin, color, citizenship, religion, sex, sexual orientation, gender identification, age, marital or same-sex partnership status, family status, military veteran status, disability, medical condition, a record of offenses or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.