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Technical Writer - Ottawa, ON
Competition: TWOT-0215-22

THE COMPANY

For over forty years Versaterm has provided integrated software solutions for First Responders in Canada and the United States. Our computer-aided dispatch and records management systems support Police, Fire, and EMS clients throughout North America and the Caribbean.  

 

In response to unprecedented growth, we are looking for progressive and passionate people to help us innovate, create, and evolve so we can continue to provide exceptional client service by solving real-time problems and by developing solutions for tomorrow’s needs.

 

THE ROLE

The technical writing team provides critical client support through their mandate to translate highly technical information, into user-friendly manuals, guides, videos and other tools, to be used by internal business partners and external clients.  Writers work closely with software developers to produce content for a variety of applications that explain the functionality of Versaterm products and services. The position is highly collaborative and requires solid ability to conduct meetings with the software developers and other Subject Matter Experts to gather information and obtain clarification of requirements.​ 

THE IDEAL CANDIDATE

Along with the required credentials, you thrive in a dynamic, collaborative work environment.  You are a master at balancing multiple priorities and are naturally focused on providing exceptional levels of client service and able to communicate openly with team members.  Your high standards demand precision and accuracy in your writing and documentation and your ability to analyze complex information is second to none.  ​ 

QUALIFICATIONS

  • Diploma or Degree in Technical Writing, English, Journalism, or related field

  • Minimum two years of technical writing experience

  • Knowledge of HTML, CSS, JavaScript, and with bug tracking tools such as JIRA

  • Familiarity with content and learning management systems (CMS and LMS)

  • Facility with documentation publishing software such as MadCap Flare or RoboHelp

  • Fluency with oral and written French is preferred

  • Ability to obtain Enhanced Reliability Security clearance is required

ROLE COMPETENCIES

  • Genuine desire to provide high levels of internal and external client service

  • Outstanding written and verbal communication skills

  • Concise and precise writing style with accurate grammar and composition skills

  • Ability to transform complex technical information into clear and simple language

  • Refined attention to detail with strong research and analytical ability

  • Outstanding organizational and time management skills 

  • Demonstrated accountability for actions and outcomes 

  • Excellent collaboration, teamwork, and relationship building ability

 

HOW TO APPLY

Email your resume and cover letter to the address provided indicating where you saw the posting and noting your salary expectations.  Place the competition number, followed by your first and last name, in the subject line.  Your application can not be processed without this information. 

 

Email to:  jobs@versaterm.com     

Subject Line:  TWOT-0215-22 followed your first & last name

Deadline: March 15, 2022

We thank all applicants for their interest.  Only those selected for interview will be contacted.  Please note that we do not accept phone or email inquiries regarding on-going competitions.

EQUAL OPPORTUNITY

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier free environment.  Accommodations are available, on request, throughout all aspects of the selection process.  These principles apply to the terms and conditions of employment at Versaterm.  For detailed information on our accessibility policies please contact info@versaterm.com.