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SPIDR TECH - DEPLOYMENT ENGINEER | Remote
DE-SPD-R-0125-23

THE COMPANY

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

 

At a time when police and community relationships are tested more than ever before, law enforcement agencies are looking for every opportunity to provide their communities with exceptional service. SPIDR Tech has built the world’s first automated customer service platform for law enforcement that gives agencies the tools they need to best serve their communities. Our platform interacts with 911 callers and victims of crime by communicating with them directly to keep them updated and gather their feedback.

 

This is an exciting time for us! We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

 

THE ROLE

We are seeking a customer-centric, details-driven Deployment Engineer to ensure that we are providing a smooth and efficient deployment process for our customers. The Deployment Engineer is responsible for managing the technical action items for each deployment process, with the primary focus of deploying custom interfaces to a variety of different public safety software systems. This is a client-facing position, which would require remote presentation and communication skills on a regular basis. Deployment Engineers must have a strong ability to collaborate effectively both internally and externally, have the ability to overcome complex problems, and the ability to deploy solutions in an organized, thorough, and timely manner. 

 

The ideal candidate has experience supporting public safety software systems, a strong passion for supporting the public safety profession, and comfort interacting with police executives and other professional staff. 

WHAT YOU'LL DO

  • Collaborate with customer agencies to plan, present, and implement technical interfaces. 

  • Collaborate with the deployment teams to build sustainable deployment processes and infrastructure. 

  • Support customers in a technical capacity throughout the customer lifecycle. 

 

WHAT YOU'LL BRING

  • Excellent written and verbal communication skills (this is a customer-facing role) 

  • 2+ years experience in a customer-facing technical role 

  • 4+ years experience in Information Technology

  • Bachelor’s degree in Engineering, Management Information Systems, Information Technology, Computer Science or equivalent

  • Ability to relate to and understand the customer’s needs in order to build relationships and drive customer success 

  • Proficiency with PowerShell 

  • Proficiency with SQL - experience with Microsoft SQL a plus 

  • A passion for detail and keeping customers happy 

  • A desire to help public safety agencies 

  • Ability to pass a criminal background check 

YOU'LL SUCCEED IF YOU HAVE

  • A background in Law Enforcement, Public Safety, or Government IT

  • Windows Domain Administration experience 

  • Experience managing technical projects 

  • Data analysis experience 

  • Familiarity with Jira 

 

YOU'LL SUCCEED IF YOU HAVE

  • Improve relationships between public safety agencies and communities 

  • Positively impact millions of crime victims and 911 callers 

  • Get constructive exposure to real world law enforcement 

  • Receive competitive compensation 

  • Work fully remote from anywhere in the United States and Canada

  • Keep a flexible work schedule and enjoy an open PTO policy 

  • Work with a company that is experiencing significant growth due to the effects of coronavirus and the critical conversations around police reform 

 

THE APPLICATION PROCESS  

Email your resume and cover letter to the address provided indicating where you saw the posting.  Place the Job Posting Number, followed by your first and last name, in the subject line.  Your application can not be processed without this information.

 

Email to: jobs@versaterm.com

Subject Line: DE-SPD-R-0125-23 followed by your first & last name

Deadline: February 16th, 2023

 

We thank all applicants for their interest. Only those selected for an interview will be contacted. Please note that we do not accept phone or email inquiries regarding ongoing competitions. We are in the process of establishing a hybrid working culture that will require an in-office presence and offers the opportunity to work from home.

EQUAL OPPORTUNITY 

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.

SPIDR Tech Deployment Enginee
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