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Versaterm Salesforce Administrator (Ottawa Location)

Position Title:   Salesforce Administrator (Ottawa Location)

Classification:  One-year Contract    

Location:          Ottawa, ON

COMPANY SUMMARY

Versaterm Public Safety is an Ottawa-based software organization that has been in business for over 40 years. During that time, we have built an enviable reputation for providing industry-leading software products to support mission-critical public safety services in communities across North America. Our clients include Police, Fire, and EMS agencies, who depend on our software and on our exceptional 24/7 support to keep their communities safe. We, in turn, depend on our team of top-notch professionals to deliver to and exceed our clients’ expectations.

 

This is an exciting time for us! We are currently experiencing significant growth, with increased sales of our software products as well as through M&A. Join us as we continue to innovate, focusing on creative and seamless solutions that allow our employees and our customers to focus on the communities they serve.

 

POSITION OVERVIEW

The Salesforce Administrator Supports Versaterm’s existing Sales Operations Team to ensure that processes and systems needed for sales reps and account managers to sell and service customers effectively, are in place and working smoothly.

 

The Salesforce administrator will assist with onboarding business units acquired through acquisitions to our Salesforce Instance and will take direction from the Sales Operations Lead.

RESPONSIBILITIES

  • Serve as system administrator for the Salesforce.com environment (joining an existing team of 2 admins).

  • Assist with administrative functions including day-to-day configuration, maintenance of user accounts, reports and dashboards, workflows, and provide user support.

  • Complete regular internal system audits and prepares for upgrades. Maintain Salesforce.com data feeds and other integrations.

  • Coordinate evaluation, scoping, and execution of new development/change requests to the CRM.

  • Work with management to establish processes to support growth and assist with change management initiatives.

  • Assist in training of new users and grow the adoption of CRM usage across the sales organization.

  • Help Export, Clean, and Upload Data from other business units into our Salesforce Instance.

  • Support the Discovery and Execution of customization requests from new business units

  • Assist with integration projects for Finance, Professional Services, and support Tools into Salesforce.

 

QUALIFICATIONS

  • Salesforce.com Certified Administrator (ADM201) and/or Salesforce Certified Advanced Administrator (ADM211) preferred (or equivalent work experience).

  • Sales Cloud, Service Cloud, and Developer experience

  • 1-3 years of experience as a Salesforce Administrator desired.

  • Proficient in Excel, comfortable cleaning and uploading data into CRM tool

  • Experience in performing Salesforce upgrades and ensuring successful integration.

  • Ability to create and maintain Salesforce databases, and knowledge of importing sales data and generating Salesforce reports.

  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes. Ability to design and implement new processes and facilitate user adoption (desired).

  • Ability to understand and articulate complex requirements, critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.

  • Ability to troubleshoot and problem solve independently as well as a team

 

HOW TO APPLY

Respond with your resume and cover letter to jobs@versaterm.com. Please note that only resumes with appropriate cover letters will be considered.

 

We thank all candidates for their interest; however, only those selected for an interview will be contacted. No recruiters, agencies, or phone calls, please.

 

Versaterm is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, ancestry, place of origin, ethnic origin, color, citizenship, religion, sex, sexual orientation, gender identification, age, marital or same-sex partnership status, family status, military veteran status, disability, medical condition, a record of offenses or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

 

If you require accommodation during the interview process, please advise when contacted for an interview.