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Komutel Product Manager
(Saint-Georges, QC / Ottawa, ON)

THE COMPANY

Versaterm Public Safety is changing the relationship between public safety agencies and their software providers. Everything we do originates from our focus on customer experience and outcomes. We are in search of an experienced Product Manager to lead a cross functional team developing our Komutel Call Handling Portfolio.

Komutel is a software organization that has been in business for over 20 years. During that time, we have built an enviable reputation for providing industry-leading software products to support mission-critical public safety services in communities across Canada. Our clients include Police, Fire, and PSAP agencies, who depend on our software and on our exceptional 24/7 support to keep their communities safe. We in turn, depend on our team of top-notch professionals to deliver to and exceed our clients’ expectations.

This is an exciting time for us! We are currently experiencing significant growth, with increased sales and installations of our software products as well as through M&A. Join us as we continue to innovate, focusing on creative and seamless solutions that allow our employees and our customers to focus on the communities they serve.

THE ROLE

The Product Manager is responsible for product planning, delivery, and marketing throughout the product lifecycle. The Product Manager should be laser focused on WHY from a user perspective and the value to the user. The Product Manager should be data driven to challenge or validate hypothesis.

THE IDEAL CANDIDATE

The Product Manager must be curious and empathetic. The ability to deeply understand the user’s workflow and evaluate value to the user and the customer are key requirements.

Collaboration and the ability to effectively work within a matrixed environment are critical for the Product Manager. The Product Manager will need to be able to motivate and provide direction to a wide spectrum of development, sales, marketing, and support resources that do not directly report to the Product Manager. 

THE ROLE REQUIREMENTS

  • Bachelor’s degree

  • Minimum 5 years of work experience within a software development organization

  • Proven experience overseeing all elements of the product development lifecycle

  • Passport or ability to obtain same

  • Ability to obtain Enhanced Reliability Security clearance 

  • Preferred experience with Aha!

  • Preferred experience creating business cases and quantifying value to set priorities

  • Exceptional writing and editing skills combined with strong presentation and public speaking skills

THE KEY COMPETENCIES

  • Empathetic and able to understand user and customer value

  • Ability to lead and inspire others

  • Data driven approach

  • Excellent analytical, organizational and time management skills 

  • Accountability for actions and results

  • Client service orientation

  • Subject matter expertise in public safety

  • Proven experience overseeing all elements of the product development lifecycle

  • Highly effective cross-functional team management

  • Previous experience defining product roadmaps and evaluating priorities

THE APPLICATION PROCESS

Email your resume and cover letter to the address provided indicating where you saw the posting and noting your salary expectations.  Place the competition number, followed by your first and last name, in the subject line.  Your application can not be processed without this information.

 

Email to: jobs@versaterm.com

Subject Line: KPMSGOT-0609-22 followed your first & last name

We thank all applicants for their interest. Only those selected for an interview will be contacted. Please note that we do not accept phone or email inquiries regarding ongoing competitions. We are in the process of establishing a hybrid working culture that will require an in-office presence and offers the opportunity to work from home.

EQUAL OPPORTUNITY

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm Public Safety. For detailed information on our accessibility policies, please contact info@versaterm.com.