SMALL_Circles1-01.jpg

Komutel - Technical Support Specialist | Remote
TSS-R-KT-1109-02

THE COMPANY

Versaterm Public Safety is an Ottawa-based vertical market software company that has been in business for over 40 years.  We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America, the Caribbean, and Australia.

 

Komutel, part of the Versaterm Public Safety Group, is a software organization that has been in business for over 20 years. During that time, we have built an enviable reputation for providing industry-leading software products to support mission-critical public safety services in communities across Canada. Our clients include Police, Fire, and Public Safety Access Point agencies, who depend on our software and on our exceptional 24/7 support to keep their communities safe. We, in turn, depend on our team of top-notch professionals to deliver to and exceed our client's expectations.

 

THE ROLE

The Technical support Specialist is an IT professional responsible for deploying and supporting mission-critical technologies. The successful candidate for this position enjoys working in a dynamic, fast-paced, collaborative team environment and interacting with clients. We are seeking a self-starter, who is continually considering ways to improve their own efficiency and the team’s productivity.

Under the supervision of our technical director, our new collaborator will be tasked with implementing Komutel’s solutions and ensuring their integration into the customer's environment.

 

This will include being in constant communication with all stakeholders involved in the implementation, including the project manager and the customer in accordance with the objectives defined by the project manager.

 

Our Technical Support Specialist will:

  • Install and configure Komutel software remotely or directly at the customer's site

  • Analyze and resolve problems related to “Go Live” and incidents, recommending the necessary measures

  • Inform the project manager of any incident or problem encountered during the implementation

  • Give the necessary training to the users

  • Document the interventions with the customers

  • Ensure the transfer of project information to the customer service department

  • Support the customer service department as the first level of analysis.

 

THE ROLE REQUIREMENTS

  • Computer science or any combination of relevant study/experience

  • Knowledge of SQL required

  • The French language is an asset

  • Customer-oriented

  • Excellent oral and written communication skills, professionalism, and diplomacy

  • Ability to work under pressure and without constant direct supervision

  • Resourcefulness and good analytical skills

 

THE APPLICATION PROCESS  

Email your resume and cover letter to the address provided indicating where you saw the posting.  Place the competition number, followed by your first and last name, in the subject line. 

 

Email to: jobs@versaterm.com

Competition Number:  TSS-R-KT-1109-02 followed by your first & last name

Deadline: Nov 25th, 2022

 

We thank all applicants for their interest.  Only those selected for an interview will be contacted.  Please note that we do not accept phone or email inquiries regarding ongoing competitions.

EQUAL OPPORTUNITY 

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment.  Accommodations are available, on request, throughout all aspects of the selection process.  These principles apply to the terms and conditions of employment at Versaterm.  

For detailed information on our accessibility policies, plans, and training programs please contact info@versaterm.com.