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JusticeTrax - Platform Support Specialist (Mesa, AZ)
PSP-MS-JTX-0926-22

THE COMPANY

Versaterm Public Safety is an Ottawa-based vertical market software company that has been in business for over 40 years.  We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America, the Caribbean, and Australia.

 

JusticeTrax, a Versaterm  Public Safety Company, is a leading developer of software tools for forensic labs and criminal justice agencies in the US and abroad. Our mission is to create and expand a sustainable partnership with our customers, supporting their goals by delivering products and services that make them more efficient. We do incredibly cool and industry-changing work with teams all over the World!

THE ROLE

The basic function of the Platform Support Specialist is to install and troubleshoot JusticeTrax software in customer and internal environments, either remotely or on-site. The Platform Support Specialist also functions as 2nd Tier support for technical issues reported by customers.

THE IDEAL CANDIDATE

Along with the required credentials you thrive in a dynamic, collaborative work environment. You have experience in Forensic or Law Enforcement. You are a master at balancing multiple priorities and are naturally focused on providing exceptional levels of client service and being able to communicate openly with team members. Microsoft Certified Solution Developer or Microsoft Certified Professional is an asset.

THE ROLE REQUIREMENTS

  • Working knowledge of Microsoft SQL Server, Windows Server, and IIS

  • Familiarity with the virtual system setup and configuration (e.g., Hyper-V, VMware)

  • IIS and web product installation and troubleshooting experience

  • Strong technical background is necessary

  • Practical networking experience (Microsoft Certifications preferred)

  • Working knowledge of Crystal Reports, and proficiency with Crystal Reports preferred

  • At least two years of experience dealing directly with customers and a proven track record of increasing responsibility

  • At least two years’ computer industry work experience, and telephone technical support or help desk are required. Network support and database experience preferred

  • Must be a US citizen and either possess or be able to obtain a security clearance; must be able to pass a background check and drug screening

THE KEY COMPETENCIES

  • Demonstrate strong leadership skills

  • Excellent analytical, organizational, and time management skills

  • Accountability for actions and results

  • Ability to research solutions via company documentation, the Internet, and other applicable

  • Ability to clearly document difficult technical concepts, communicate in a clear and structured manner, and display excellent listening and questioning skills

THE APPLICATION PROCESS

Email your resume and cover letter to the address provided indicating where you saw the posting.

Place the competition number, followed by your first and last name, in the subject line. Your application cannot be processed without this information.

Email to: jobs@versaterm.com

Subject Line: PSP-MS-JTX-0926-22 followed your first & last name

We thank all applicants for their interest. Only those selected for an interview will be contacted. Please note that we do not accept phone or email inquiries regarding ongoing competitions. We are in the process of developing a hybrid work environment.