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JusticeTrax - Application Support Specialist (Mesa, AZ)
AS-MS-JTX-0926-22

THE COMPANY

Versaterm Public Safety is an Ottawa-based vertical market software company that has been in business for over 40 years.  We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America, the Caribbean, and Australia.

 

JusticeTrax, a Versaterm Public Safety Company, is a leading developer of software tools for forensic labs and criminal justice agencies in the US and abroad. Our mission is to create and expand a sustainable partnership with our customers, supporting their goals by delivering products and services that make them more efficient. We do incredibly cool and industry-changing work with teams all over the World!

THE ROLE

The basic function of the Application Support Specialist is to be a JusticeTrax product knowledge expert that provides customer application support, technical troubleshooting, and product testing knowledge of all JusticeTrax products.

THE IDEAL CANDIDATE

Along with the required credentials you thrive in a dynamic, collaborative work environment. You have experience in Forensic or Law Enforcement. You are the company product feedback champion, collect insights from customers, identify patterns and themes and collaborate directly with Marketing and Product Management. You constantly look for opportunities where users can integrate a specific product into their workflow, therefore deepening product engagement by growing their business and adding value. You are able to gain the trust and confidence of customers as you offer guidance, knowledge, and product tips.

THE ROLE REQUIREMENTS

  • Bachelor's Degree in Computer Science or Forensic field

  • Experience in a customer service or help desk environment

  • Experience using JusticeTrax products is preferred

  • Proficient in Microsoft Office applications

  • Must be a US citizen and possess or be able to obtain a security clearance

  • Must be able to pass a background check and drug screening
     

THE KEY COMPETENCIES

  • Ability to clearly document product functionality and difficult technical concepts

  • Ability to personally achieve results, take ownership and accept responsibility for work

  • Communicate in a clear and structured way;  possess good questioning and listening skills

  • Superb telephone and interpersonal skills

  • Ability to research solutions via company documentation and the Internet

  • Excellent analytical, organizational, and time management skills

  • Aptitude for developing skills in existing and new products

  • An eagerness to learn and stay up-to-date with new technologies

THE APPLICATION PROCESS

Email your resume and cover letter to the address provided indicating where you saw the posting.

Place the competition number, followed by your first and last name, in the subject line. Your application cannot be processed without this information.

Email to: jobs@versaterm.com

Subject Line: AS-MS-JTX-0926-22 followed your first & last name

We thank all applicants for their interest. Only those selected for an interview will be contacted. Please note that we do not accept phone or email inquiries regarding ongoing competitions. We are in the process of developing a hybrid work environment.