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JusticeTrax - Partner Success Manager (Mesa, AZ)
PSM-JTX-0110-23

THE COMPANY

JusticeTrax, a Versaterm Public Safety Company, is a leading developer of software tools for forensic labs and criminal justice agencies in the US and abroad. Our mission is to create and expand a sustainable partnership with our customers, supporting their goals by delivering products and services that make them more efficient. We do incredibly cool and industry-changing work with teams all over the world!  

THE ROLE

The Partner Success Team at JusticeTrax works with our partner agencies in advocation of achievement of their unique goals. We ensure that JusticeTrax is providing the best partnership possible from adoption to value realization. The Partner Success Manager (PSM) has the primary responsibility for the Partner Success functions within the JusticeTrax business unit of Versaterm Public Safety.

THE IDEAL CANDIDATE

A dedicated customer-focused individual with excellent communication skills, strong attention to detail and the desire to excel on a dynamic team.

THE ROLE REQUIREMENTS

  • Own and manage long-term partnership with a portfolio of partner agencies from post-sale to product launch and beyond. 

  • Serve as point of contact for assigned partners. 

  • Advocate for assigned partner agencies. 

  • Work closely with sales, implementation, support, and product teams to align exceptional service delivery 

  • Remain focused on the three primary goals of a Partner Success: drive value, reduce/manage churn, and support the renewal process. 

  • Work independently to complete tasks and work closely with the Director of Partner Success to achieve company goals

REQUIRED SKILLS AND QUALIFICATIONS

  • Bachelor's degree in Business, Public Administration, Computer Science/Forensic Science, or related field 

  • Proficiency in use of Office 365, Microsoft Teams, and Salesforce

  • 2-5 years of experience in customer success or customer experience with preference given to public sector customer base

  • Exceptional time management skills 

  • Excellent written, verbal, and interpersonal communication skills

  • Strong attention to detail

 

DESIRED SKILLS AND QUALIFICATIONS (ASSETS)

  • Knowledgeable use of JusticeTrax or similar products

  • Working knowledge or familiarity of Crystal Reports and/or SQL skills

  • Project management experience

  • Data analysis experience

  • Familiarity with ISO 9001 or other relevant Quality Systems Requirements Standard

  • Familiarity with ISO/IEC 17025 and good laboratory practices

THE APPLICATION PROCESS

Please email your resume and cover letter to the address provided indicating where you saw the posting.  Place the competition number, followed by your first and last name, in the subject line.  Your application can not be processed without this information.

Email to: jobs@versaterm.com

Subject Line: PSM-JTX-0110-23 and your name followed your first & last name

Deadline: February 2nd, 2023

 

We thank all applicants for their interest.  Only those selected for interview will be contacted.  Please note that we do not accept phone or email inquiries regarding on-going competitions.  

JusticeTrax - Partne Succes Manger
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