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VERSATERM PUBLIC SAFETY AT IACP 2022
October 15-18 | Dallas, Texas | Booth #1016
An End-to-End Ecosystem Designed for Public Safety
Versaterm Public Safety is proud to be an exhibitor at the 2022 International Association of Chiefs of Police (IACP) Annual Conference.
The IACP Annual Conference and Expo is the largest and most important law enforcement event of the year — more than 16,000 public safety professionals learn new techniques, advance their knowledge and careers, and equip their departments for ongoing success.
Versaterm Public Safety is a global public safety solutions company helping agencies transform their organizations to meet future mission-critical and community needs. We offer a portfolio of applications and solutions that help first responder agencies streamline operations, improve community engagement and optimize staffing needs while fulfilling their mission.
Visit booth #1016 to discover how you can increase transparency in your community along with engagement while operating more efficiently.
Solution Highlights
Shaping the Future of Public Safety Solutions Today
Versaterm vCAD enables agencies to respond quickly and prioritize resource assignments. Our NextGen 9-1-1 call handling compliant system is intuitive and customizable while offering quick access to information for fast and safe emergency call dispatching.
Integrate with our softphone solutions to improve inbound and outbound call handling accuracy, efficiency, and operator productivity. You can also consolidate dispatch for all first responder agencies.
Versaterm’s Records Management System (vRMS) is fully integrated with both vCAD and our Mobile Workstation to ensure a seamless flow of knowledge from call to closure. This integrated suite supports advanced command and control communications centers and is built specifically for 7x24 operations for high availability.
Together, these solutions help your agency manage the high volume of calls without requiring additional specialized dispatchers for each response type.
Delivering Modern Citizen Engagement and Customer Service Solutions
More personal, timely, and transparent communication helps agencies build trust and improve customer service for fostering better relationships with citizens and their communities. Operationally, these solutions power reductions in workloads and call volumes while supporting morale and retention initiatives.
The SPIDR Tech platform enables public safety agencies to automate some of the tedious and repetitive work, which leaves more time to devote to higher priority efforts. These real-time communications, such as texts, are triggered based on status updates in your CAD/RMS during a response, the investigation, and more. Our agency partners have seen a 40% decrease in incoming administrative calls after deploying these solutions.
After an incident response, you can send a survey immediately to the reporting party versus a one-time a year request. As a result, these questionnaires have a 17x higher response rate compared to industry averages. You can use this feedback in various ways, from correcting issues quickly to supporting retention initiatives based on positive interactions.
A Better Way to Field Non-Emergency Calls
Up to 40% of all phone calls to your agency are non-emergency incidents. Your agency can reduce workloads for these types of calls by automating the ways citizens can report a situation.
Versaterm Case Service Reporting allows citizens to immediately complete the process using the method that best suits them: online, mobile, or by voice. The information gathered from the non-emergency submission builds the initial report for your agency to review and process.
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