Human Resources Director



Versaterm Public Safety is an Ottawa-based software organization that has been in business for over 40 years. During that time, we have built an enviable reputation for providing industry-leading software products to support mission-critical public safety services in communities across North America. Our clients include Police, Fire, and EMS agencies, who depend on our software and on our exceptional 24/7 support to keep their communities safe. We in turn, depend on our team of top-notch professionals to deliver to and exceed our clients’ expectations.


This is an exciting time for us! We are currently experiencing significant growth, with increased sales and installations of our software products as well as through M&A. Join us as we continue to innovate, focusing on creative and seamless solutions that allow our employees and our customers to focus on the communities they serve.



The HR Director provides leadership and guidance to all people and culture-related functions. The position is also responsible for day-to-day administration of policies and human resource programs, including compensation and benefits, recruiting, training, employee engagement and retention, safety, and basic payroll functions.

We are searching for a qualified and resourceful Director to support our rapid growth and to ensure smooth and efficient business operations. The Director will have both strategic and administrative responsibilities, helping us to plan for and administer functions, such as staffing, training and development, compensation and benefits, and M&A integration. A key to success is collaborating and working closely with Versaterm senior managers and others within the organization. At Versaterm, we understand that our business thrives when our people thrive, and a key component of our success will be the hiring and retaining of those talented and committed professionals that continues to accentuate our unique culture delivering our unparalleled success.


  • In consultation with senior management, lead the development, implementation, and maintenance of HR-related policies. Provide HR policy guidance and interpretation. Track and ensure compliance with applicable state, provincial, and federal regulations and employment laws. Update policies and/or procedures as required.

  • Suggest new procedures and policies to continually improve the efficiency of the HR processes, employee experience, and organization as a whole.

  • Assist in the formulation, communication, interpretation, and maintenance of the employee handbook, employee directory, organizational chart, and individual job descriptions.

  • Devise and promote programs (e.g., wellness and employee recognition) that create and maintain an efficient, productive, and conflict-free workplace, as well as an overall positive employee experience.

  • Maintain, file, and ensure the confidentiality of electronic and paper personnel records.

    • Gather and analyze data for generating and reporting HR metrics and KPIs, such as time-to-hire and employee turnover rates preparing monthly, quarterly and annual HR reports as required.

  • Lead benefit administration. Manage the accurate and timely update of all benefit-related employee deductions. Responsible for premium payments to the company’s benefit providers.

  • Oversee the company’s performance management process, including related software systems.

    • Track, review, and approve employee performance reviews.

    • Assist managers in establishing standards for employee performance objectives.

    • Conduct benefits and compensation reviews/analysis (as needed).

  • Gather and analyze data for generating and reporting HR metrics and KPIs, such as time-to-hire and employee turnover rates preparing monthly, quarterly and annual HR reports as required.

  • Perform recruiting activities, including preparing and posting job descriptions, sourcing, screening, interviewing, and extending offers of employment. Develop and maintain quality working relationships with hiring managers, candidates, and other team members in order to create a partnership that yields predictable and positive results.

    • Liaise with universities/colleges and other sources for recruiting talent.

    • Organize and manage attendance at job fairs.

    • Manage intern/coop program, review grant funding and follow-on recruitment.

  • Refine, maintain, and manage the new hire onboarding process from recruit to new hire, including developing content and assisting in conducting/organizing functional training bootcamps.

  • Administer leave of absence requests, employee vacation compliance, pre/post-leave communication, tracking, and record keeping. Interpret legislative and regulatory implications as they relate to leaves of absences/disabilities.



  • Well-organized, self-directed team player; open to others’ ideas and exhibits willingness to try new things, has a resourceful mindset, and strong problem-solving aptitude.

  • Bachelor’s degree in HR, business, a related field, or equivalent experience. PHR/SHRM and/or CHRP/CHRL Certification desired.

  • Thorough knowledge of HR procedures and policies. Strong knowledge and understanding of HR laws and regulations – in Canada and USA.

  • Excellent knowledge of MS Office, HRIS and Applicant Tracking systems; comfortable learning new technical systems, as needed.

  • Demonstrated experience achieving positive results as an HR leader. Excellent negotiation and conflict resolution skills.

  • Hi-tech or software business/company experience desired.

  • Ability to manage M&A-related organizational changes/onboarding of employees/processes (desired).

  • Ability to handle confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment; demonstrate the same in all interactions with co-workers, customers, vendors, and others.

  • Excellent written and verbal communication skills, interpersonal skills, ethics, and cultural awareness.


Respond with your resume and cover letter to Please note that only resumes with appropriate cover letters will be considered.


Versaterm is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.


If you require accommodation during the interview process, please advise when contacted for an interview.