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Deployment and Support Specialist

WHO WE ARE

 

For over 40 years, we’ve been an Ottawa-based software organization with an enviable reputation for providing industry leading products in mission-critical areas. Our client community includes Police, Fire, and EMS agencies across North America. They depend on us for our exceptional 24/7 support, and we, in turn, depend on our team of top-notch professionals.

This is an exciting time for us! We’re currently experiencing significant growth, with increased sales and installations of our public safety products. Join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on their communities they serve.

 

A CAREER WITH VERSATERM

 

We support our employees in building their skill sets and defining their own career paths. You will have the opportunity to:

  • Work closely with our client community to help them address real world problems.

  • Have meaningful input into our direction and products.

  • Hold yourself to the highest standards and take pride in your work.

  • Engage with teammates to foster knowledge exchange, mentorship, and constructive feedback.

  • Help protect and save lives by providing essential tools to public safety professionals, including 911 dispatchers, emergency responders, records staff, investigators, command staff, etc.

 

THE ROLE

 

Versaterm has an exciting opportunity to join our talented and dedicated team!

 

The Deployment and Support Specialist is an IT professional responsible for deploying and supporting mission critical technologies in Police, Fire and EMS environments.  The successful candidate for this position enjoys working in a dynamic, fast-paced, collaborative team environment and interacting with clients.  We are seeking a self-starter, who is continually considering ways to improve their own efficiency and the team’s productivity.

 

Roles and Responsibilities

  • Install, upgrade and configure the Versaterm suite of applications on various customer, cloud and in-house Linux based servers

  • Deploy database changes to client sites

  • Plan and coordinate data migration between systems

  • Configure and maintain tools for generation, deployment and monitoring of product builds

  • Improve performance and reliability of product builds and deployment strategies

  • Communicate with customer IT staff for deployment related questions

  • Troubleshoot, Document and Resolve issues as required

  • Work effectively on several concurrent client and/or internal projects

  • Provide off-hours on-call support on a rotation basis

  • Maintain awareness of trends in technology and operational requirements.

 

Qualifications

  • Degree/Diploma in computer science or related field

  • Previous experience is of value however recent graduates are also welcome to apply

 

Desired Skills

  • Background with Linux operating system and command line tools

  • Experience with virtualization tools (VMware) and cloud computing (AWS)

  • Understanding of scalable, distributed, always-on systems

  • Experience in creating scripts (e.g. Linux shell scripting, Perl, Python, etc.)

  • Experience with configuration management software such as GIT

  • Understanding of database technologies and concepts

  • Experience with Active Directory or LDAP environments

  • Solid troubleshooting and problem-solving skills

  • Excellent communication skills (written and verbal)

  • Good time management and organization skills

  • Team player willing to share knowledge and learn from others

  • Ability to obtain a Government of Canada Reliability security clearance

 

WHAT WE OFFER

 

Versaterm offers a challenging and rewarding work environment, providing:

  • Competitive salary

  • Comprehensive benefits package (Health, Dental, Medical, Vision)

  • Group RRSP plan

  • Starting 3 weeks vacation

  • Compensated bus passes

  • Company-hosted social events and activities

  • Open-plan offices with standing desks

 

HOW TO APPLY

Even if you don’t meet all the pre-requisites, we encourage you to apply. Respond with your resume and cover letter to jobs@versaterm.com. Please note that only resumes with appropriate cover letters will be considered.