Customer Service Advisor, Case Service, Remote (NA)
Competition: CSRRM-0324-22

THE COMPANY

For over forty years, Versaterm Public Safety has provided integrated software solutions for First Responders in Canada and the United States. Our computer-aided dispatch and records management systems support Police, Fire, and EMS clients throughout North America and the Caribbean.  

In response to unprecedented growth, we are looking for progressive and passionate people to help us innovate, create, and evolve to continue to provide exceptional client service by resolving real-time problems and developing solutions for tomorrow’s needs.

THE ROLE

The Customer Service Advisor (CSA) is a tech-savvy law enforcement professional serving as a subject matter expert. They will be responsible for deploying and supporting our Case Service product that automates specific citizen engagements between law enforcement agencies and the public. The CSA will need to consistently employ strong interpersonal communication skills and work well with various law enforcement professionals. The CSA must have a solid understanding of police operations, the associated processes, and the points of community engagement that are common to most agencies. 

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In this role, the CSA must become very proficient with Case Service, inclusive of its features, configurations, infrastructure, and troubleshooting processes. It does not require a CSA to be a software developer. Still, they will need to create and manipulate elements of the system through configuration screens and our conversation authoring platform. The CSA will be required to use critical thinking and decision-making skills to organize and execute onboarding tasks that help agencies realize and maintain the value this computer automation brings to their operations. A CSA will apply their policing and technical expertise to pre-sales support, agency onboarding, technical support, and quality assurance work. 

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THE IDEAL CANDIDATE

The ideal candidates will enjoy working with people and technology. They are often looking for ways to complete work more quickly and efficiently. They are willing to apply themselves to tasks that are both pre-planned and un-scheduled. ​ 

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QUALIFICATIONS

• 5+ years prior service in patrol operations in a municipal or county law enforcement agency

• 2+ years IT project experience, software development, technology support, or software administration 

• Degree/Diploma in Criminal Justice or Information Technology  

• Able to travel on-site to law enforcement agencies for not more than 25% 

• Ability to obtain a security clearance

• Must reside in the U.S. or Canada and hold U.S. or Canadian citizenship

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ROLE COMPETENCIES

• Solid troubleshooting and problem-solving skills

• Excellent communication skills (written and verbal) 

• Outstanding organizational and time-management skills 

• Demonstrated accountability for actions and outcomes 

• Excellent at collaboration, teamwork, and leadership 

HOW TO APPLY

Email your resume and cover letter to the address provided, indicating where you saw the posting and noting your salary expectations. Place the competition number, followed by your first and last name, in the subject line.  Your application can not be processed without this information.

Email to:  ericg@versaterm.com

Subject Line:  CSARM-0324-22 <your first and last name here>

Deadline: April 15, 2022

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We thank all applicants for their interest.  Only those selected for interview will be contacted.  Please note that we do not accept phone or email inquiries regarding on-going competitions.

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EQUAL OPPORTUNITY

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier free environment.  Accommodations are available, on request, throughout all aspects of the selection process.  These principles apply to the terms and conditions of employment at Versaterm.  

For detailed information on our accessibility policies please contact info@versaterm.com.

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