Deployment and Support Specialist

(Ottawa location) 

Versaterm has an exciting opportunity to join our talented and dedicated team!

 

The Deployment and Support Specialist is an IT professional responsible for deploying and supporting mission-critical technologies in Police, Fire, and EMS environments. The successful candidate for this position enjoys working in a dynamic, fast-paced, collaborative team environment, and interacting with clients. We are seeking a self-starter who is continually considering ways to improve their efficiency and the team’s productivity.

 

A Career with Versaterm:

We support our employees in defining their career paths and expanding their skill sets. You’ll have the opportunity to:

· Work closely with our client community

· Hold yourself to the highest standards and take pride in your work

· Engage with teammates to foster knowledge exchange, mentorship, and feedback

· Help keep communities safe by providing essential tools to public safety professionals, including 911 dispatchers, emergency responders, records staff, investigators, command staff

 

Versaterm offers a challenging and rewarding work environment, providing:

· Competitive salary

  • Corporate bonus plan

  • Comprehensive benefits package (Health, Dental, Medical, Vision)

  • Group RRSP plan

  • Starting three weeks vacation

  • Free parking / compensated bus passes

  • Company-hosted social events and activities

  • Open-plan offices with standing desks

  • Spacious lounges with ping pong and pool tables

 

Roles and Responsibilities

  • Install, upgrade and configure the Versaterm suite of applications on various customer, cloud and in-house Linux based servers

  • Deploy database changes to client sites

  • Plan and coordinate data migration between systems

  • Configure and maintain tools for generation, deployment, and monitoring of product builds

  • Improve performance and reliability of product builds and deployment strategies

  • Communicate with customer IT staff for deployment-related questions 

  • Troubleshoot, Document and Resolve issues as required

  • Work effectively on several concurrent clients and/or internal projects

  • Provide off-hours on-call support on a rotation basis

  • Maintain awareness of trends in technology and operational requirements.

 

Qualifications

  • Degree/Diploma in computer science or related field

  • Previous experience is of value however recent graduates are also welcome to apply

 

Desired Skills

  • Background with Linux operating system and command-line tools

  • Experience with virtualization tools (VMware) and cloud computing (AWS) 

  • Understanding of scalable, distributed, always-on systems

  • Experience in creating scripts (e.g., Linux shell scripting, Perl, Python, etc.)

  • Experience with configuration management software such as GIT

  • Understanding of database technologies and concepts

  • Experience with Active Directory or LDAP environments

  • Solid troubleshooting and problem-solving skills

  • Excellent communication skills (written and verbal)

  • Proper time management and organization skills

  • Team player willing to share knowledge and learn from others

  • Ability to obtain a Government of Canada Reliability security clearance 

 

Please respond with your resume and an accompanying covering letter. ** Only resumes with appropriate covering letters will be reviewed. **

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