THE COMPANY

Versaterm Public Safety is a vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire, and EMS agencies across North America and the Caribbean, and we are changing the relationship between public safety agencies and their software providers. Everything we do originates from our focus on customer experience and outcomes.

As a result of significant growth, we are looking for top-notch professionals to join us during this exciting time. Our clients rely on us to provide exceptional products and support; in turn, we depend on our Team of Specialists dedicated to client service excellence.

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THE ROLE

Versaterm is seeking two CAD Administrators to provide onsite administrative and application-level support at the customer location.

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Initially, the CAD Administrators will work closely with the Versaterm project team to assist the customer in the configuration, training, and testing process during their implementation of the Versaterm Computer Aided Dispatch system. During this process, the CAD Administrators must become very proficient with the Versaterm CAD and Mobile applications, inclusive of its features, configurations, infrastructure, and troubleshooting process. The CAD Administrators must also gain a solid understanding of the customer’s dispatch, police, and fire operations.

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Following the implementation process, the CAD Administrators will provide ongoing onsite administrative and application-level support. The duties include, but are not limited to:

• Providing front-line application support 

• Assisting the customer with ongoing application configuration, including mapping/GIS related

• Submitting application issues to the Versaterm support team

• Liaising with Versaterm and Customer technical SMEs, as required, to troubleshoot, and resolve issues

• Evaluating, documenting, submitting, and tracking end-user product suggestions

• Working closely with Versaterm and the Customer to test and apply application updates

• Assisting with the evaluation and implementation of new product features

• Assisting with ongoing end-user training

• Assist with creating and maintaining customer-specific documentation relating to training, configuration, and use cases

• Manage desktop/mobile device application installation/updates

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THE IDEAL CANDIDATE

The ideal candidates will enjoy working with people and technology. They are often looking for ways to complete work more quickly and efficiently. They are willing to apply themselves to tasks that are both pre-planned and un-scheduled.

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QUALIFICATIONS

• 2+ years of systems implementation, application support, or software administration

• Degree/Diploma in Management Information Systems, Information Technology or a related field, or an equivalent combination of education, experience, and training

• Extraordinary customer service and relationship management experience

• Ability to obtain a security clearance

• Experience working in a Public Safety (dispatch, police, fire, and/or EMS) environment is an asset.

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ROLE COMPETENCIES

• Solid troubleshooting and problem-solving skills

• Exceptional verbal and written communication skills

• Outstanding organizational and time-management skills

• Demonstrated accountability for actions and outcomes

• Excellent at collaboration, teamwork, and leadership

• Strong critical thinking skills

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LOCATION

The primary location for this position will be onsite at the customer location in Philadelphia, PA.

 

HOW TO APPLY

Even if you don’t meet all the prerequisites, we encourage you to apply. Please respond with your resume and cover letter.

 

Email to: jobs@versaterm.com

Subject Line:  CADA-PHL-0809-22

 

 

We thank all applicants for their interest. Only those selected for an interview will be contacted.  Please note that we do not accept phone or email inquiries regarding ongoing competitions.

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EQUAL OPPORTUNITY

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm.  

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For detailed information on our accessibility policies, plans and training programs please contact info@versaterm.com.